Refund & Cancellation Policy

Service Delivery

DAPS provides digital software development services and digital products. Deliverables are shared electronically (e.g. deployment to your server, source files, or online access). There is no physical shipping of goods.

Cancellation of Orders

  • Before work starts: You may request cancellation of an order only before any development work has begun, by contacting us via email or WhatsApp using the details on our Contact Us page. We aim to confirm such requests within 2 business days.
  • Once work has started: After development work has commenced on your project, the order cannot be cancelled.

Refund Policy

Because we provide custom digital services and digital products, all sales are final and we do not offer refunds.

  • No refunds are provided once a payment has been made for our services or digital products.
  • This applies whether the order is later cancelled (before work starts) or completed, and whether or not you are satisfied with the delivered service.
  • Dissatisfaction with service quality should be raised through our complaint handling process so we can attempt remediation where appropriate; remediation does not mean a refund.

Refund Processing Turnaround Time

Standard refunds: Not applicable — we do not process refunds for services or digital products.

In the limited case of a duplicate payment or confirmed unauthorized / erroneous charge (for example, the same invoice charged twice), we will investigate and, if verified, reverse the erroneous amount within 7–14 business days to the original payment method. Bank or card issuer timelines may add further time before funds appear in your account.

For cancellation requests (before work starts) or billing questions, contact us at [email protected] or +92 303 0335804.